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模板【一封投诉函】Dear Sir/Madam,I'm writing to make a complaint about the dictionary which I bought in your online store. When I received it I liked the appearance of the dictionary very much , but there are several problems in it. To begin with, the dictionary gives its auto power off when I use it sometimes. More addition, the butten "A" doesn't work, and it doesn't even react at all when I press it hard. Last but not least, there is a creck in the screen of the dictionary. For I'm preparing for the exam and I need a dictionary badly, I hope that you could replace my dictionary or give me a refund as soon as possible. I trust that you will take my complaint seriously and make a settlement of this matter.Looking forward to hearing from you soon.Yours,Zhang Wei 开头:使用一般现在时就可以了,但还要根据实际情况来加以区别;开头的自我介绍--用一般现在时;交代投诉内容----因为牵涉到过去发生的事情,所以要用一般过去时;若关系到该事情对现在的影响,也可使用现在完成时;表明本人撰写投诉函的目的和要求:用一般现在时即可; 正文:说明情况----------------------用一般过去式;讲清利害,分析利弊------------酌情使用一般现在时;提出解决问题的建议,表明希望如何处理--使用一般现在时; 结尾:表达希望问题得到迅速恰当解决的强烈愿望,希望尽快得到满意的答复---酌情使用一般现在时,或一般将来时。 【最好多看一些英语论文方面的文章,词汇量很重要,语法讲究技巧,望采纳!】